Shipping policy
Shipping Policy
Thank you for shopping with us. We’re committed to delivering your order safely and efficiently across South Africa 🇿🇦
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with your tracking details.
Shipping Time
We offer insured and tracked shipping on all orders.
Estimated delivery time:
5-7 business days after dispatch
Please note: Delivery times may vary slightly depending on your location and courier operations.
Tracking Your Order
As soon as your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
Shipping Costs
We offer Free Tracked Shipping on all orders.
There are no hidden fees.
Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to:
- High order volumes
- Courier delays
- Public holidays or unforeseen circumstances
If your order is significantly delayed, please contact us and we’ll assist you as quickly as possible.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to incorrectly provided addresses.
Lost or Stolen Packages
If your package is lost or arrives damaged, please contact us immediately.
We will work with the courier to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions about your order or shipping, feel free to reach out to our support team.